I never received my first bill in the mail and the first time they contacted me via email was with an inflated electric bill and penalties. My electric bill was $90+ for not even a month’s worth of service. On top of that, I hadn’t moved in due to having to quarantine & a tropical storm hit last month causing power outages. So, I’m not sure how my usage was nearly 200 kw when I wasn’t even there. It’s a 1 bedroom apartment that I visit near the beach when I can, so it isn’t even my primary residence. Customer service was no help… they blamed it on Centerpoint. My apartment locator helped me estimate a bill of about $40 monthly. This bill was double that amount.
I love the website and the ease in which you can pay bills. Also, I feel that Frontier is very fair with pricing and really doesn't hit customers over the head with electricity cost. I've never had any issues and have even moved since being with Frontier Utilities. The ease in which this company is set up actually made moving a breeze. I love you guys!
