Currently my service is not working. It took me over 20 minutes to get a rep on the phone only to need to be transferred for another 25 minutes. Hopefully hand service call will be better.
After four messed up and missed appointments (on Frontiers part) in February, we had to reschedule for April when we returned to Dallas. This time everything went like clockwork. The service man called ahead, was on time, explained everything, and had the system working within the hour.
Took hours of calls to clear up my first bill that was over $1, 000. One customer reps said I should just pay it and I would get a credit later. Really? They need to get their act together. Sadly they are the only provider in my area. I would change in a heartbeat if I could.
