When appointment was made to install service it was never actually made. They said they were supposed to show up to install but no one ever came. Upon calling they said that an appointment was never made even though we got an email confirmation. They made an new appointment over a week after original appointment was made. Apologized but didn’t seem to care much about their mistake. Then about 3 days later after install our internet wasn’t working for two days until we called and the issue was resolved. We had to buy a google WiFi system and now get great coverage throughout whole house.
According to a frontier technician the fiber optic internet drops a a lot due to the way the apartments are set up.
