technician worked hard to resolve issues and cared about result.
Frontier service is horrible. We had Cox service before we moved. It was light years ahead of Frontier insomuch as the product they delivered to the customer service. Frontier needs to desperately upgrade their DVR service. The remote does not allow voice commands. The guide is a complete confusing mess. And user interface on the TV is from 1995. When I had an installation issue, I called customer service and got a phone tree that took me in circles. And I would end up at the same prompts as when I started. When I finally got a live person (by lying to the phone tree that I wanted to buy new services), I was transferred 4 times, disconnected (probably accidentally) twice. It was the most infuriating 2 hours of my life. Whoever runs this company should be fired and replaced with someone competent
WHEN A REPAIRMAN NEEDED TO COME OUT, THE TIME GIVEN WAS NOT 10-12 OR 3-5, OR SOMETHING JUST AS REASONABLE, BUT 8 AM TO 5 PM AND THEN IT WAS 6:30 OR LATER WHEN HE FINALLY SHOWED. A SECOND CALL WAS NEEDED WHEN THE CONTROL BOX WAS OUT OF SERVICE, CALLED YOU ON FRIDAY AND WAITED UNTIL SUNDAY PM BEFORE ANYONE ARRIVED.
