Had to have a service guy come out to hook it up. We had to wait 4days for them to come out. We finally had it working for a few days then we got a bill for $60 and was do a few days later!! So I had to make many phone calls to have the billing date changed and they only took off $12 off my bill. When I was told they were going to take off $49. Very unhappy and would not recommend.
Spectrum installed both internet and TV. When I asked about a DVR system they wanted to install a DVR on each of the 4 TV's that I have. Spectrum does NOT have a whole home DVR system, they stopped providing that type of service years ago per the installer. So after they installed the internet and TV, I had 30 days to cancel without penalty. I cancelled the TV side and had DishNetwork install my old system in my new home. I still have Spectrum internet and it's working fine for now. That is why Spectrum only gets one star, the installer was professional and did a very nice job.
I have had great experience with Spectrum so far! I would recommend them to friends or family looking for wifi service.
