Spectrum installed both internet and TV. When I asked about a DVR system they wanted to install a DVR on each of the 4 TV's that I have. Spectrum does NOT have a whole home DVR system, they stopped providing that type of service years ago per the installer. So after they installed the internet and TV, I had 30 days to cancel without penalty. I cancelled the TV side and had DishNetwork install my old system in my new home. I still have Spectrum internet and it's working fine for now. That is why Spectrum only gets one star, the installer was professional and did a very nice job.
It took me 8 calls and 3 disconnects to finally give up and cancel my service. I originally called and asked to stop my service at my initial location then gave the address to our new home we are not in until March 26th. You folks shut off my current homes cable, then started my other service at the new location where there were renters who are enjoying my cable which was not to be started until March 26,2021. When I attempted to call you several times and several departments later, I finally gave up called the 9 th time and canceled the service.
Spectrum service is horrible and they don't honor prices adv at time order was processed. The internet does not connect I receive late fees because they cant fit my apt number with my whole address and all movie channels blackout for about 5 seconds multiple times throughout the showing very annoying to pay for a service that blacks out constantly
