I was told my modem and router didn’t meet specifications and was made to rent their equipment. Since installation, I’ve had consistent slowdowns in streaming playback. Using speed test applications, I’ve seen only 80Mbps numerous times when my plan calls for 200. It is frustrating.
Order placement was easy. I picked up my equipment and was excited to get home and complete the setup. After troubleshooting my connection a technician was scheduled to come investigate. The technician found no cable had ever been run to the house. The house never had cable service!! Why isn't this disclosed during the sales process? Spectrum was responsive in installing a cable line but it caused an avoidable delay of 1 week before I was online.
Had to have a service guy come out to hook it up. We had to wait 4days for them to come out. We finally had it working for a few days then we got a bill for $60 and was do a few days later!! So I had to make many phone calls to have the billing date changed and they only took off $12 off my bill. When I was told they were going to take off $49. Very unhappy and would not recommend.
