Once you get someone on the line, they are very helpful. I had to wait an hour one time before someone answering. Another time was over thirty minutes. Another time was up to an hour and I finally hung up.
They were very rude and took a month to get service set up. So far, the internet connection has been ok, it didn't go out during the rainstorms. I cannot send or receive text messages or calls when I a connect my phone to the wifi.