The internet speed works well at the highest tier.
The agent told me that I could split my install cost into 3 monthly payments. Two days after the install I get a bill for $150.00. So I called customer service and the agent told me her manager could fix the issue. After a hout and 15 minutes the manager never took my call. I'm glad I'm not under contract and starting to see a rocky relationship here.
Poor installation and internet that did not work in areas of our house. When we tried to terminate service after just one week, customer service communicated that they could not terminate until the first billing cycle concluded. Terrible experience and not good business practice for a company to refuse to terminate services when a customer requests it due to poor service!
