We switched ISPs when we moved to Texas, and the only complaint is that it took 2 weeks after we moved here to get hooked up. Other than that, the installer did a nice job of putting in the required hardware and so far we are happy with the service.
For new service, they could be a bit cheaper to stay competitive and my bill is 30-34$ more than my Previous directv. The internet, my kids and I hate it and if you’re not close to the modem, it’s hard to get a service