technician worked hard to resolve issues and cared about result.
Currently my service is not working. It took me over 20 minutes to get a rep on the phone only to need to be transferred for another 25 minutes. Hopefully hand service call will be better.
Poor installation and internet that did not work in areas of our house. When we tried to terminate service after just one week, customer service communicated that they could not terminate until the first billing cycle concluded. Terrible experience and not good business practice for a company to refuse to terminate services when a customer requests it due to poor service!
