They are absolutely horrible...equipment failures, hidden fees. Customer service is the least of their worries.
The service is fine and they do their job. However the door lock will not lock from the app or the keypad, only manually from the inside. When I asked customer service for help they basically gave me instructions to take the whole thing apart and re-install it. I am not a tech and I pay for a service that works...
So far I have been waiting since mid May to have one of my sensors moved, because the location that it's in is near a window and was setting off false alarms. Well needless to say, it's nearly the end of June and it hasn't been fixed, because apparently the techs can't locate my house, but we're able to locate my house to sale and install. They have cancelled twice and once without notice. So when they called this time to cancel, I got aggravated. I told them to either send someone at the scheduled time or the next available appointment they have they can come to install it. So we will see what happens next.
