I had a terrible experience with Vivint, first installment 12/28 paid in full, system stopped working a few hours later, I called to cancel they said they wanted to make things right. Took until January 8th for a new system and less than 12 hours the new system went down again with alarm going off while I was at work, they sent sheriff's department and my family had to meet them at my house, screen locked on tamper screen I couldn't get anyone to help with 2 calls from work and disconnected on both calls by Vivent, I called back at 11pm when I got home and the rep had me taking apart the panel a few times over 45 minutes on the phone and no resolution, I then requested removal it took 2 more day's for a tech to come to my house and he thought he was fixing it, I had him call supervisor and remove the system for a refund on January 11th which is supposed to be for $863.94 and I still have not received anything, also leaving holes in my walls and no working doorbell. ! I called them again on January 23rd when I received an email of my upcoming payment and the manager said he would process the refund for 863.94, I received an email last night saying I would be receiving 820.02 so I responded back reminding them they need to send the difference of 43.92 and I have had no response yet!! This is by far the worst system and services I have experienced and have let my work, family and friends know not to go with this company and pass the word on! I should receive a full refund since the 2 systems never worked including the 13 extra censors I purchased and my doorbell no longer works! I have holes in 2 walls and I am going through a different alarm company. So I would like to have a full refund sent ASAP!!! Still nothing and no response from anyone from Vivint!!! Just horrible and very frustrating!!!
I appreciate Vivint services so far but Customer needs to be vigilant as well. Their Finance and Customer service was really Customer focused and quick responsive.
Moved in to new home, discovered my internet cable outside home had been cut by developer. Vivint install was already scheduled. I informed my Northern Indiana Vivint tech, Jonathan, prior to install date that my internet was not active, and asked if it was necessary for the system install. He informed me it was not, except for the doorbell camera. Said he could could show me how to switch the cellular base unit to cellular WiFi. Instead, at my house he didn’t connect the doorbell cam to the cellular base unit. Instead, he said it would be easier to mount the doorbell, and just not activate it or make it operational. Instead, he said he would just call the installation complete, and come out to finish it off the clock on his own time. In calling it complete, I have paid for a nonfunctional product, and your technician has been paid for work he didn’t complete. He has cancelled on me 3 separate times in which he said he would come. Two of those times, he never reached out to me, I had to confirm if/when he would be coming only to be told he no longer was coming. After the 3rd cancellation, he told me I need to purchase a protection plan to avoid a $90 service fee. I’m not seeking new service for a product that was installed and has stopped working. I’m seeking the completion of my original installation. The service technician is now ghosting me, having not responded to text for 2 days, and won’t answer my calls after being very responsive for the past 6 weeks. I feel screwed over and taken advantage of a dishonest technician, who fished for me to smoke him out on weed, and shared with me past customers with whom he’s smoked joints with during installs (I assume because he saw a vape pen he thought was weed). Can a senior technician intervene and walk me through the needed work. I don’t feel comfortable with Jonathan, the northern Indiana tech entering my home.
