All of the information I was provide and sold on in my decision to go with DirectTV was false. I have spent hours on the phone with DirectTV learning more about the "offering" I was sold and every call the news gets worse and worse. One of the biggest mistakes I've made was utilizing My Utilities and DirectTV.
We have been with Directv for years and we have not had any major problems that were not quickly addressed and corrected. Would recommend.
Took 4 days to get my service established. Lots of red tape and no empowerment to resolve issues in the customer service department. Spent nearly 12 hours on hold. Actual tv service is okay.
Randy was very informed & helpful.
