The customer service people are horrible . They put you on hold for more than 15 minutes then give you runarounds for everything . I got transferred multiple times and no one was able to help me . When I asked for the manager they told me he was busy and when I asked for his name , they told me that they didn’t know his name . I wouldn’t recommend this service to anyone
Installer wasted three whole days of mine and didn't finally get here to complete install until 7:15 pm. He did not provide a channel guide. I'm lost. There is NO voice remote like I was "sold". I did not get the football package I insisted upon when I ordered. I cannot find favorite channels like "Science Channel", "PBS", and others. I really don't know what I've gotten myself into; but I promise I'll keep shopping around until I find it. Bob Raney
Direct Tv is charging me 172 for my first bill when i only signed up for the 103 dollar promotion! Then, they charged me for a cable box when i was told all DVR boxes would be free. That definatley wasn't the case. I've called them several times because of the inconsistency billing. At first the bill in the mail was 184 and then another came that showed 139 and the final one is 172. After calling numerous times on numerous occasions, the first represwntaive said my bill will be 139 and the second one said 165. Nothing has been right with this company. I am looking into another company buying me out of this contract. I only did this because Lisette guaranteed the promotion price. On top ofthat, I have yet to receive the $100 gift card.
You could not install because you could not get a line of site or make any other arrangement. And, you keep bothering me. So my experience has not been a good one.
