Took 4 days to get my service established. Lots of red tape and no empowerment to resolve issues in the customer service department. Spent nearly 12 hours on hold. Actual tv service is okay.
It took 5 phone calls to get local channels. Guide displays all channels, not just those to which you subscribe. The channel order is unwieldy and not at all user friendly. I miss my local cable—more expensive but worth it.
Direct TV customer service is outstanding.
