The customer service people are horrible . They put you on hold for more than 15 minutes then give you runarounds for everything . I got transferred multiple times and no one was able to help me . When I asked for the manager they told me he was busy and when I asked for his name , they told me that they didn’t know his name . I wouldn’t recommend this service to anyone
All of the information I was provide and sold on in my decision to go with DirectTV was false. I have spent hours on the phone with DirectTV learning more about the "offering" I was sold and every call the news gets worse and worse. One of the biggest mistakes I've made was utilizing My Utilities and DirectTV.
