ADT's service person was knowledgeable and efficient. Large order, he had to come back to finish. Checked in with me, long distance, when finished. Service center is great about checking in when a question arises. I don't go for a lot of bells and whistles, easy to understand and operate.
I'm confused. I talked with someone at ADT on Friday and they told me they have nothing to do with your company whoever you are. I am going to investigate further. I don't like this.
Jacob, the tech that came out to hook everything up was fantastic. Unfortunately, because of our bad cell service, it took him a month and multiple Trips to the house to get things in a semi working order. It doesn’t function properly 100% of the time, even now. The equipment doesn’t have the capabilities that other services have, and is seems very clunky and outdated even though we’ve been assured it’s new technology. We had to file a claim with ADT/Smart Streets for some damages and not one person from the claims department has ever reached out to us via phone even though we’ve asked multiple times. The initial rep, Chanti, who was assigned to us doesn’t even have a contact number. The Tech is the only positive side to working with this company. He is very professional and never gave up on us. He’s tried everything possible to get the system functioning properly and has maintained constant contact with us.
