Jacob, the tech that came out to hook everything up was fantastic. Unfortunately, because of our bad cell service, it took him a month and multiple Trips to the house to get things in a semi working order. It doesn’t function properly 100% of the time, even now. The equipment doesn’t have the capabilities that other services have, and is seems very clunky and outdated even though we’ve been assured it’s new technology. We had to file a claim with ADT/Smart Streets for some damages and not one person from the claims department has ever reached out to us via phone even though we’ve asked multiple times. The initial rep, Chanti, who was assigned to us doesn’t even have a contact number. The Tech is the only positive side to working with this company. He is very professional and never gave up on us. He’s tried everything possible to get the system functioning properly and has maintained constant contact with us.
Things changed from what I was told on the phone. He told me stories of break ins in neighboring areas to try to get me to spend more money. After he left, other people who said they were with ADT kept coming by and leaving business cards in the door. And I still haven't received the $100 gift card I was told I would get to offset the initial set up fee.
