Installer wasted three whole days of mine and didn't finally get here to complete install until 7:15 pm. He did not provide a channel guide. I'm lost. There is NO voice remote like I was "sold". I did not get the football package I insisted upon when I ordered. I cannot find favorite channels like "Science Channel", "PBS", and others. I really don't know what I've gotten myself into; but I promise I'll keep shopping around until I find it. Bob Raney
The person who installed it was Jay and he was fantastic
