The service is fine and they do their job. However the door lock will not lock from the app or the keypad, only manually from the inside. When I asked customer service for help they basically gave me instructions to take the whole thing apart and re-install it. I am not a tech and I pay for a service that works...
I've tried to get the garage opener fixed a few times and it still doesn't work properly. Often it doesn't close the garage at all providing an error that it can't connect or takes multiple times to get it to close. Don't waste money on it or the key fobs. I have yet to even take the key fobs out of the house.
Vivint's customer service is exceptional and I have been recommending them to all of my friends and family
