The service is fine and they do their job. However the door lock will not lock from the app or the keypad, only manually from the inside. When I asked customer service for help they basically gave me instructions to take the whole thing apart and re-install it. I am not a tech and I pay for a service that works...
I had a terrible experience with Vivint, first installment 12/28 paid in full, system stopped working a few hours later, I called to cancel they said they wanted to make things right. Took until January 8th for a new system and less than 12 hours the new system went down again with alarm going off while I was at work, they sent sheriff's department and my family had to meet them at my house, screen locked on tamper screen I couldn't get anyone to help with 2 calls from work and disconnected on both calls by Vivent, I called back at 11pm when I got home and the rep had me taking apart the panel a few times over 45 minutes on the phone and no resolution, I then requested removal it took 2 more day's for a tech to come to my house and he thought he was fixing it, I had him call supervisor and remove the system for a refund on January 11th which is supposed to be for $863.94 and I still have not received anything, also leaving holes in my walls and no working doorbell. ! I called them again on January 23rd when I received an email of my upcoming payment and the manager said he would process the refund for 863.94, I received an email last night saying I would be receiving 820.02 so I responded back reminding them they need to send the difference of 43.92 and I have had no response yet!! This is by far the worst system and services I have experienced and have let my work, family and friends know not to go with this company and pass the word on! I should receive a full refund since the 2 systems never worked including the 13 extra censors I purchased and my doorbell no longer works! I have holes in 2 walls and I am going through a different alarm company. So I would like to have a full refund sent ASAP!!! Still nothing and no response from anyone from Vivint!!! Just horrible and very frustrating!!!
Vivint has been a substandard service thus far. We will not continue with Vivint, just need to figure out our options. Thank you. Roberta Ray
