They are absolutely horrible...equipment failures, hidden fees. Customer service is the least of their worries.
The service is fine and they do their job. However the door lock will not lock from the app or the keypad, only manually from the inside. When I asked customer service for help they basically gave me instructions to take the whole thing apart and re-install it. I am not a tech and I pay for a service that works...
Like the fact that I can see whose in font of my front door while I’m away.
Definitely We recommend Vivint to my family and friends, we feel safe and happy with this service!
