My WiFi connection goes out every 3 days and I have to wait atleast a week everytime before a technician is able to come fix it. Very aggravating when I still have to pay full price for my service.
Once you get someone on the line, they are very helpful. I had to wait an hour one time before someone answering. Another time was over thirty minutes. Another time was up to an hour and I finally hung up.
Our installation tech was fantastic!!! He helped me set the app up on my phone and showed me how to navigate everything. He was professional, kind, personable and polite. He made me a happy customer, and I hadn't even tried out the internet yet! I remain very impressed.
They were very rude and took a month to get service set up. So far, the internet connection has been ok, it didn't go out during the rainstorms. I cannot send or receive text messages or calls when I a connect my phone to the wifi.
