Poor installation and internet that did not work in areas of our house. When we tried to terminate service after just one week, customer service communicated that they could not terminate until the first billing cycle concluded. Terrible experience and not good business practice for a company to refuse to terminate services when a customer requests it due to poor service!
I lose internet connectivity 2-3 times a day, every day. As I am working from home, this is very inconvenient. Can you please tell me what you can do to help me avoid this issue in the future? Regards, Derek Sharp
