They did good
T-Mobile is changing the game with data service, and is soon to be the sensible alternative to streaming media content. Time warner is too expensive for what you actually get.
Time Warner has a non-compete with other large cable internet providers in order to not have to worry too much about customer review, keeping prices low, nor providing great service. The only reason the speeds jumped up recently was due to Google coming to town and providing the only decent competition to date. Meh out of 5.
I was caught in a storm trying to get home for the man to do the in home installation. He could've left but he waited for me to arrive and was so nice and friendly to my kids and I during the entire install. Great interaction!