Customer service was great and installed in a timely manner.
I have never received such poor service from a company. They installed near 3 weeks ago and have yet to install the 5 cameras they were supposed to (2 of which I paid for). I was sold on the initial package and then ended up paying $1,000 more for "upgrades" that never even came. Now when I try to cancel, I get hung up on because I won't settle for the "you have to pay the rest of your 36-month contract out as a early cancellation fee" bull crap.
ADT's service was perfect, quick and easy. Got a great package for install almost no charge and everything is working great. Technician was very informative and helpful, I would definately recommend ADT!
Things changed from what I was told on the phone. He told me stories of break ins in neighboring areas to try to get me to spend more money. After he left, other people who said they were with ADT kept coming by and leaving business cards in the door. And I still haven't received the $100 gift card I was told I would get to offset the initial set up fee.
