The service is fine and they do their job. However the door lock will not lock from the app or the keypad, only manually from the inside. When I asked customer service for help they basically gave me instructions to take the whole thing apart and re-install it. I am not a tech and I pay for a service that works...
Vivint has been a substandard service thus far. We will not continue with Vivint, just need to figure out our options. Thank you. Roberta Ray
Like the fact that I can see whose in font of my front door while I’m away.
