The service is fine and they do their job. However the door lock will not lock from the app or the keypad, only manually from the inside. When I asked customer service for help they basically gave me instructions to take the whole thing apart and re-install it. I am not a tech and I pay for a service that works...
We love the technology that Vivant uses, and love that when we buy their equipment we own it. Most companies just let you rent their equipment.
