All of the information I was provide and sold on in my decision to go with DirectTV was false. I have spent hours on the phone with DirectTV learning more about the "offering" I was sold and every call the news gets worse and worse. One of the biggest mistakes I've made was utilizing My Utilities and DirectTV.
The customer service people are horrible . They put you on hold for more than 15 minutes then give you runarounds for everything . I got transferred multiple times and no one was able to help me . When I asked for the manager they told me he was busy and when I asked for his name , they told me that they didn’t know his name . I wouldn’t recommend this service to anyone
Took 4 days to get my service established. Lots of red tape and no empowerment to resolve issues in the customer service department. Spent nearly 12 hours on hold. Actual tv service is okay.
