All of the information I was provide and sold on in my decision to go with DirectTV was false. I have spent hours on the phone with DirectTV learning more about the "offering" I was sold and every call the news gets worse and worse. One of the biggest mistakes I've made was utilizing My Utilities and DirectTV.
Don't care for them but they are the only game available in my area.
The customer service people are horrible . They put you on hold for more than 15 minutes then give you runarounds for everything . I got transferred multiple times and no one was able to help me . When I asked for the manager they told me he was busy and when I asked for his name , they told me that they didn’t know his name . I wouldn’t recommend this service to anyone
