It was raining when the service man hooked up the wiring outside. he came back the next day to retrieve his drill, the next day i went outside the facing on my mobile home was torn away and bent. I'm not too happy about this. other than that i find the controller clumsy. service was good and fast. i'm happy with the channel selections.
Direct TV customer service is outstanding.
We have been with Directv for years and we have not had any major problems that were not quickly addressed and corrected. Would recommend.