They were very rude and took a month to get service set up. So far, the internet connection has been ok, it didn't go out during the rainstorms. I cannot send or receive text messages or calls when I a connect my phone to the wifi.
My WiFi connection goes out every 3 days and I have to wait atleast a week everytime before a technician is able to come fix it. Very aggravating when I still have to pay full price for my service.
Poor installation and internet that did not work in areas of our house. When we tried to terminate service after just one week, customer service communicated that they could not terminate until the first billing cycle concluded. Terrible experience and not good business practice for a company to refuse to terminate services when a customer requests it due to poor service!
Our installation tech was fantastic!!! He helped me set the app up on my phone and showed me how to navigate everything. He was professional, kind, personable and polite. He made me a happy customer, and I hadn't even tried out the internet yet! I remain very impressed.
