Not informed that for my address AT&T doesn’t even have the ability to supply high speed service or internet 10 or faster so I was stuck with basic 6. They then tried to make me continue paying for internet 10 until I called and complained. When I did call I was directed to multiple different places before I received any help. When I did receive help there was still nothing could be done about the horrible service being provided. At times my speed is as slow as 2 mbps. You can barely stream YouTube videos at that rate. HORRIBLE experience. And AT&T should be careful who they allow to sel their service 3rd party especially if the 3rd party is not informed about something like this. They shouldn’t be able to advertise and sign you up for a service you won’t be able to receive.
Based on my experience of being given five, yes five, different prices DURING THE SAME PHONE CALL, I am actively telling people to stay away from any and all ATT products. I also tell them about my experience and that’s generally enough to dissuade them from considering ATT as an option. I’m a helper.
Having a fiber connection for the price of Xfinity is amazing. Our internet is soo much faster and less frustrating. I will stay using AT&T's fiber connection as long as it is available where I am living. Amazing!
