We switched form Charter to AT&T because of 100 meg speed for $40 per month. Then when the technician came to install he said we were in an area only capable of 50 meg speed for $100 per month. He got in with customer service that brought it down to $60. Then the self install kit came late. And now we are dealing with painfully slow speed. Our experience so far has been AWFUL. I would NOT recommend AT&T U-verse to ANYONE.
internet does not work and when you call and ask for help all they tell you is to unplug the cord from the back of the box for 20 seconds. When it still doesn't work they tell you to do it over and over. After a month I still don't have internet but I work to much to do anything about it. Its like they really do not care as long as you pay that bill every month. I would not recommend AT&T for internet.
What bothered me about this entire experience was the dishonesty. I was reached out to as if this was a utility service and it wasn’t until after I shared my social security number with a stranger and signed up for AT&T services that I was told it was the only thing he could do for me. I could have done it myself and it would have been less tedious than the phone conversation where I was coerced into sharing my personal info. On top of that, I was told the whole point of this was that if I ever needed to make any changes that I could just reach out to the same person and they would handle everything for me. Well, I did reach out pretty quickly to ask to cancel the scheduled appointment and I was told I would need to do that myself. What a fucking scam.
