What bothered me about this entire experience was the dishonesty. I was reached out to as if this was a utility service and it wasn’t until after I shared my social security number with a stranger and signed up for AT&T services that I was told it was the only thing he could do for me. I could have done it myself and it would have been less tedious than the phone conversation where I was coerced into sharing my personal info. On top of that, I was told the whole point of this was that if I ever needed to make any changes that I could just reach out to the same person and they would handle everything for me. Well, I did reach out pretty quickly to ask to cancel the scheduled appointment and I was told I would need to do that myself. What a fucking scam.
My wireless service is not very good in my house and most likely I am going to need some kind of booster - I have tried to reach out to my sale rep Raynelle that converted my service from Verizon to Att but have not be able to reach him - my bill is double what he said it would be and my reward Visa cards has not been mailed to me for using att at home and wireless
