Not informed that for my address AT&T doesn’t even have the ability to supply high speed service or internet 10 or faster so I was stuck with basic 6. They then tried to make me continue paying for internet 10 until I called and complained. When I did call I was directed to multiple different places before I received any help. When I did receive help there was still nothing could be done about the horrible service being provided. At times my speed is as slow as 2 mbps. You can barely stream YouTube videos at that rate. HORRIBLE experience. And AT&T should be careful who they allow to sel their service 3rd party especially if the 3rd party is not informed about something like this. They shouldn’t be able to advertise and sign you up for a service you won’t be able to receive.
The customer service is second to none when it comes to making their customers feel worthless. The tech did not follow directions and put holes in the side of my house that they refuse to repair properly. The second bill has already gone up ~10%. If anybody else offered internet, I’d consider it.
