Not informed that for my address AT&T doesn’t even have the ability to supply high speed service or internet 10 or faster so I was stuck with basic 6. They then tried to make me continue paying for internet 10 until I called and complained. When I did call I was directed to multiple different places before I received any help. When I did receive help there was still nothing could be done about the horrible service being provided. At times my speed is as slow as 2 mbps. You can barely stream YouTube videos at that rate. HORRIBLE experience. And AT&T should be careful who they allow to sel their service 3rd party especially if the 3rd party is not informed about something like this. They shouldn’t be able to advertise and sign you up for a service you won’t be able to receive.
Everything was very professionally done and everything ran so smooth I really appreciate it because I had a bunch on my plate and you all help me out
The wrong type of installation appointment was scheduled the first time. Leading to delays. The fiber internet is good, but I don’t get the speeds advertised unless I am direct Ethernet to the modem. I went to claim my reward for signing up and after claiming I received a message that they are out of the reward and it may be up to 6 months before received. All that said, it’s only $80 a month. You get a what you pay for. I guess. Any more expensive and it wouldn’t be worth the money. But at this price I can deal with the minor inconveniences.
