What bothered me about this entire experience was the dishonesty. I was reached out to as if this was a utility service and it wasn’t until after I shared my social security number with a stranger and signed up for AT&T services that I was told it was the only thing he could do for me. I could have done it myself and it would have been less tedious than the phone conversation where I was coerced into sharing my personal info. On top of that, I was told the whole point of this was that if I ever needed to make any changes that I could just reach out to the same person and they would handle everything for me. Well, I did reach out pretty quickly to ask to cancel the scheduled appointment and I was told I would need to do that myself. What a fucking scam.
I have been paying for DVR service for 2.5 months and it still doesn’t work. Several appointments to fix it were missed. The only good thing is my rep calls me every 4-5 days to tell me they are working on it. I can’t record and watch tv at the same time, 80% of my recordings are unwatchable. I miss my Xfinity!
So far so good! Still on the fence about keeping cable, but i am glad to have it as an option for when guest are over. Internet quality is great!
