Not so great Internet connectivity
I love the channel lineup. It’s very entertaining.
There was an issue with the internet set up as there was no AT&T fiber box in the new apartment unit. We called customer service and it took three days to resolve. The technician missed our first appointment to fix the issue but came the next day after we called again. It took us several hours on the phone with customer service to get to the bottom of the problem but they did take care of the issue and gave me a $10 gift card for missing the first appointment. Overall, I am happy with their service.
Not informed that for my address AT&T doesn’t even have the ability to supply high speed service or internet 10 or faster so I was stuck with basic 6. They then tried to make me continue paying for internet 10 until I called and complained. When I did call I was directed to multiple different places before I received any help. When I did receive help there was still nothing could be done about the horrible service being provided. At times my speed is as slow as 2 mbps. You can barely stream YouTube videos at that rate. HORRIBLE experience. And AT&T should be careful who they allow to sel their service 3rd party especially if the 3rd party is not informed about something like this. They shouldn’t be able to advertise and sign you up for a service you won’t be able to receive.
