My wireless service is not very good in my house and most likely I am going to need some kind of booster - I have tried to reach out to my sale rep Raynelle that converted my service from Verizon to Att but have not be able to reach him - my bill is double what he said it would be and my reward Visa cards has not been mailed to me for using att at home and wireless
What bothered me about this entire experience was the dishonesty. I was reached out to as if this was a utility service and it wasn’t until after I shared my social security number with a stranger and signed up for AT&T services that I was told it was the only thing he could do for me. I could have done it myself and it would have been less tedious than the phone conversation where I was coerced into sharing my personal info. On top of that, I was told the whole point of this was that if I ever needed to make any changes that I could just reach out to the same person and they would handle everything for me. Well, I did reach out pretty quickly to ask to cancel the scheduled appointment and I was told I would need to do that myself. What a fucking scam.
