Their customer service has been good. They cant get the "On Demand" function to work correctly on the DVR. They have been out to service our DVR three times. We are on our third DVR and second modem. I am stuck with them for 11 more months before I can change to something else. I do not recommend them in Dallas. I had U-verse in Austin and they were OK except they would have a lot of outages .
Very disappointed. I have made several telephone calls to AT&T regarding the service and I have yet to receive any resolution. My cable and internet service continue to work intermittently thus I am unable to rely on recordings, watching paid programming, or utilizing other online television services. I am tired of being told to restart the system, disconnect wires from the electrical source, hold reset buttons, the system needs to be updated, etc...
