There was an issue with the internet set up as there was no AT&T fiber box in the new apartment unit. We called customer service and it took three days to resolve. The technician missed our first appointment to fix the issue but came the next day after we called again. It took us several hours on the phone with customer service to get to the bottom of the problem but they did take care of the issue and gave me a $10 gift card for missing the first appointment. Overall, I am happy with their service.
The AT&T U-Verse slows down when using multiple internet devices and trying to view multiple TV's. I had to switch to DirecTV for the TV service. I've had many intermittent connectivity issues (Ethernet connection drops). The modem was replaced & the issue still keeps happening. Based on my negative experience I would not recommend this service.
