Not informed that for my address AT&T doesn’t even have the ability to supply high speed service or internet 10 or faster so I was stuck with basic 6. They then tried to make me continue paying for internet 10 until I called and complained. When I did call I was directed to multiple different places before I received any help. When I did receive help there was still nothing could be done about the horrible service being provided. At times my speed is as slow as 2 mbps. You can barely stream YouTube videos at that rate. HORRIBLE experience. And AT&T should be careful who they allow to sel their service 3rd party especially if the 3rd party is not informed about something like this. They shouldn’t be able to advertise and sign you up for a service you won’t be able to receive.
We switched form Charter to AT&T because of 100 meg speed for $40 per month. Then when the technician came to install he said we were in an area only capable of 50 meg speed for $100 per month. He got in with customer service that brought it down to $60. Then the self install kit came late. And now we are dealing with painfully slow speed. Our experience so far has been AWFUL. I would NOT recommend AT&T U-verse to ANYONE.
