Worst service I’ve ever had and I’ve already written one review explaining the details.
I was happy to receive my router from AT&T - it arrived right on time. Unfortunately it didn't contain any installation instructions. I searched the AT&T website for instructions but it was no help. All paths I tried lead to no answers. I tried calling for help but was not able to speak to anyone. Only robots. So I went on YouTube and searched the model number of the router. Nothing from AT&T showed up! There were several instructions on opening the box and a few on hooking it up but they didn't quite match my situation in some way. So I was left to my own devices. I looked it over, used what I learned from YouTube, hooked it up and plugged it in. So now I have internet service but, sometimes I can be on my phone 20 feet from my router and still not get service. How's that possible? How's the speed you ask? I haven't measured it yet but from my subjective experience, I know it's not what was advertised. And what's sad is, I want to ask for help to get setup properly and get the full experience I'm paying for but, I need to create a large block of time for trying to get someone to talk to and, I need to steel myself to endure off the frustrations of the circular phone trees and lack of website response. I haven't yet prepared my endurance to match the inevitable task. I'm only able to write this note in hopes that it will reach someone's eye that believes customer satisfaction is of value, and they they will reach out to help.
Instillation went well on the 29th of Dec. The come home from work on the 9th of Jan. and have nothing. Call them and tell them I have no internet, tv or wifi on iPhone. I see two trucks at apt complex, I let her know that, she tell me that they can't get anybody out until next Monday. Five days is terrible customer service. Worker fixes problem, tells me my line was disconnected. How does that happen?. Then just received first bill, and was double billed . Not off to a good start for AT&T as I have been a long ,long time customer.
