There was an issue with the internet set up as there was no AT&T fiber box in the new apartment unit. We called customer service and it took three days to resolve. The technician missed our first appointment to fix the issue but came the next day after we called again. It took us several hours on the phone with customer service to get to the bottom of the problem but they did take care of the issue and gave me a $10 gift card for missing the first appointment. Overall, I am happy with their service.
AT & T is alright but it keeps going out periodically. Other than that no complaints.
The wrong type of installation appointment was scheduled the first time. Leading to delays. The fiber internet is good, but I don’t get the speeds advertised unless I am direct Ethernet to the modem. I went to claim my reward for signing up and after claiming I received a message that they are out of the reward and it may be up to 6 months before received. All that said, it’s only $80 a month. You get a what you pay for. I guess. Any more expensive and it wouldn’t be worth the money. But at this price I can deal with the minor inconveniences.
