The router isn’t set up in the best location in the house making signal for WiFi weaker and much slower in the living room which isn’t even far away from the router. I have had to restart the router a couple of times because I couldn’t connect my speaker to my WiFi. And I can barely watch tv in the living room due to the WiFi connection going out.
It took several service calls and customer support calls to resolve the outages. Once that problem was resolved, service has been steady. Internet speeds (up and down) are reliable, and TV quality is very high.
Service is good overall product is fair
