Their customer service has been good. They cant get the "On Demand" function to work correctly on the DVR. They have been out to service our DVR three times. We are on our third DVR and second modem. I am stuck with them for 11 more months before I can change to something else. I do not recommend them in Dallas. I had U-verse in Austin and they were OK except they would have a lot of outages .
The router isn’t set up in the best location in the house making signal for WiFi weaker and much slower in the living room which isn’t even far away from the router. I have had to restart the router a couple of times because I couldn’t connect my speaker to my WiFi. And I can barely watch tv in the living room due to the WiFi connection going out.
