It took several service calls and customer support calls to resolve the outages. Once that problem was resolved, service has been steady. Internet speeds (up and down) are reliable, and TV quality is very high.
Great positive attitude but unfortunately she ordered the wrong color. I decided to stick with it because I am not wanting to cancel and go through the process again. She also stated the phone will ship between 3/15 and 3/16 but that information is inaccurate as to the shipping.
It freezes up a few times a day - both wifi and uverse.